FAQ

If you have a question that is not answered below then please send us a mail at info@alila.ie

Orders are dispatched within 1-2 working days from when the order has been placed.

Orders within Ireland take 1-3 days. Orders to the UK take 2-4 days. Orders to the rest of Europe take 5-10 days.

Yes. If you are not happy for any reason you can return your item for a full refund. Shipping charges are non-refundable. For more information on returns please see our Returns Policy

It is not possible to try before buying. We are online only. We do have a sales outlet with discounted items that are not on our site. This outlet is open Wednesday – Friday 10-5 and Saturdays 9:30-4:30 and is located at Unit 1 Docklands Innovation Park, East Wall Road, Dublin 3. Please note it is not possible to try or buy any Eliza & Ethan products from our outlet. These can only be bought from our online store.

If you are in Ireland, UK or rest of EU yes we can provide you with a tracking number for your order.